Pallet Scan Terms of Use

1. App license and eligibility

The iOS app is licensed under the Apple Standard End User License Agreement, unless a different license is expressly provided through the App Store. These terms describe the associated cloud service and do not replace Apple's terms or mandatory consumer rights.

You must be legally able to enter this agreement. Pallet Scan is intended for authorized business use, not for children. Keep your credentials secure and notify us if you suspect unauthorized access.

2. Accounts and company access

You are responsible for accurate account information and for activity performed through your account. Company owners control membership, company subscriptions, and cloud-record deletion. Only upload or access information you are authorized to handle.

You must not bypass access controls, interfere with service operation, introduce malicious content, infringe others' rights, or use the service unlawfully.

3. Your content and records

You or your organization retain rights in submitted content. You grant us permission to host, process, copy, and transmit it as needed to provide and secure the service. You are responsible for obtaining necessary permissions for photos, shipment labels, documents, and personal information.

Maintain independent copies of critical records. Local drafts and queued uploads can be lost through device loss, app removal, or storage failure. Confirm synchronization before relying on cloud availability. Owners may delete company records; exported copies remain outside our control.

4. Measurement limitations

Dimensions and counts must be reviewed before use. Results depend on device capability, visible surfaces, tracking, and capture conditions. Pallet Scan is not a certified legal-for-trade measurement system and does not guarantee carrier acceptance, billing accuracy, or the outcome of a dispute.

LiDAR-assisted capture requires compatible hardware. Manual entry is available on devices without LiDAR. Network access is required for account authentication, purchases, and cloud operations.

5. Storage plans and subscriptions

Available capacity, billing periods, and localized prices are displayed in the app and Apple's purchase confirmation. Where offered, paid storage plans are monthly auto-renewing subscriptions purchased through Apple. A purchase upgrades the selected company, not all companies or the purchaser's entire account. Only the company owner can purchase or restore its subscription.

Payment is charged to your Apple Account when you confirm purchase. Subscriptions renew automatically unless canceled at least 24 hours before the current period ends. Apple may charge renewal within 24 hours before the current period ends at the price shown by Apple. Manage or cancel subscriptions in your Apple Account settings. Changes, refunds, and effective dates are subject to Apple's rules and applicable law.

Storage capacity includes stored photos, PDFs, and reserved uploads. It is not a monthly allowance and does not reset each billing cycle. If a plan expires or capacity falls below usage, existing cloud files remain readable and new uploads pause until capacity is available. Canceling a subscription does not itself delete records or your account.

6. Privacy and requests to leave

Our Privacy Policy explains information handling and deletion limitations. Owners can remove completed cloud scans in Manage storage. Settings > Delete account requires password verification and an emailed code. Owners must additionally confirm deletion of their company and all members' records by typing the company name. Completed records in other companies remain company business records with an anonymous creator account. Cloud cleanup retries if necessary; exported copies and copies on offline devices may remain. Uninstalling the app does not delete cloud information, and account deletion does not cancel an Apple subscription. Contact info@waisystem.com for assistance.

7. Availability, suspension, and changes

We may maintain, update, or change the service. We may restrict access where reasonably necessary to address abuse, legal requirements, or security risks. Where practicable and legally appropriate, we will provide notice of material changes or termination affecting your service. Contact us if you need help retrieving authorized records.

8. Disclaimers and liability

To the extent permitted by law, the service is provided "as is" and "as available," without a promise of uninterrupted operation, error-free measurements, or suitability for a particular purpose. You remain responsible for operational decisions and independent verification of critical information.

To the extent permitted by law, WAI Labs LLC is not liable for indirect or consequential losses, including lost profits or business interruption. Nothing in these terms excludes liability that cannot lawfully be limited or limits mandatory consumer rights.

9. Contact and updates

We may revise these terms and will give notice of material changes where required. Contact us about these terms, support, or billing questions:

WAI Labs LLC
19935 E Walnut Dr.
City of Industry, CA 91789, United States
info@waisystem.com