Privacy Policy and Terms & Conditions for WAI SYSTEM
Effective Date: 01/01/2025
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PRIVACY POLICY
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At WAI LABS LLC (“WAI Labs,” “we,” “our,” or “us”), accessible at WAISYSTEM.COM, your privacy is of utmost importance to us.
This Privacy Policy applies to both individual users (website visitors, customers) and enterprise clients/partners.
It explains how we collect, use, share, and protect your personal information.
1. Information We Collect
– Individual Users/Customers: Name, email, phone number, billing/shipping address, login details, payment details, order history, returns, IP address, cookies, device info, analytics data.
– Enterprise Clients/Partners: Company name, representative’s name, email, phone, job title, tax IDs, payment and invoicing records, API/system usage logs, IP addresses, communications related to support and contracts.
2. Purpose of Data Collection
– Account & Identity Management: Creating and managing accounts, authentication, fraud prevention.
– Orders & Transactions: Processing payments, fulfilling orders, handling returns, invoicing.
– Security & Compliance: Prevent unauthorized use, block suspicious activity, maintain records for disputes and legal obligations.
– Service Improvements: Analyze website and system usage, optimize services, generate statistical insights.
– Contract Fulfillment: Provide integrations, technical support, and maintain compliance with agreements.
3. Cookies & Tracking
We use cookies and third-party tools (e.g., Google Analytics) to improve service and analyze usage.
You may disable cookies in your browser, but certain features or services may not function properly.
4. Data Sharing
We share personal data only when necessary with trusted partners such as:
– Payment processors
– Shipping/logistics partners
– Cloud hosting, IT, and analytics vendors
– Security and compliance partners
All third parties must comply with applicable data protection laws.
5. Data Retention & Destruction
– Transaction/Contract Records: Minimum 7 years (legal/tax compliance)
– Usage Logs & Analytics: Up to 5 years, or longer for compliance
– Dispute Records: Until resolved
Data is securely deleted (irreversible digital deletion) or destroyed (shredding paper records) when no longer required.
6. User & Client Rights
– Access and update personal data
– Request deletion (except where retention is legally required)
– Request suspension of processing
– Withdraw consent to processing
– Opt-out of cookies and analytics (may affect service functionality)
7. Data Security
We apply industry-standard measures including encryption, secure servers, access controls, and security audits.
8. Children’s Privacy
We do not knowingly collect data from individuals under 13 (or 16 in certain jurisdictions). If collected inadvertently, it will be deleted immediately.
9. Compliance with Laws
We comply with GDPR, CCPA, and other applicable data protection regulations.
10. Updates to this Policy
We may update this Privacy Policy periodically. Users will be notified via website notice, contractual communication, or direct email.
11. Contact
Privacy Officer – WAI LABS LLC
Email: info@waisystem.com
12. Governing Law
This Policy is governed by the laws of Delaware unless otherwise specified in contractual agreements.
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TERMS & CONDITIONS
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These Terms and Conditions (“Terms”) govern your access to and use of the WAI System website, products, and services provided by **WAI LABS LLC**.
By using our services, you agree to these Terms. If you are an international user, additional rights may apply under your local laws.
1. Eligibility
– You must be at least 18 years old to use WAI System.
– By using our services, you represent and warrant that you are legally capable of entering into binding agreements under California law or the laws of your jurisdiction.
2. Accounts and Responsibilities
– You are responsible for maintaining the confidentiality of your account credentials.
– You agree to provide accurate and up-to-date information.
– You are responsible for all activity under your account.
3. Orders, Payments, and Returns
– Prices are listed in U.S. dollars unless otherwise stated.
– Payments must be completed using approved methods.
– WAI Labs reserves the right to cancel or refuse any order.
– Returns and refunds are subject to our posted Return Policy.
4. Intellectual Property
– All content, trademarks, logos, software, and designs on WAI System are the property of WAI Labs or its licensors.
– You may not copy, modify, distribute, or reverse-engineer our services without prior written consent.
5. Acceptable Use
You agree not to:
– Use WAI System for unlawful, fraudulent, or harmful purposes.
– Attempt to gain unauthorized access to our servers or data.
– Interfere with the functionality or security of our services.
– Engage in abusive conduct, fraudulent chargebacks, or reputation harm.
6. Third-Party Services
Our services may link to or integrate with third-party services. WAI Labs is not responsible for third-party content, policies, or practices.
7. Limitation of Liability
To the fullest extent permitted by law:
– WAI Labs shall not be liable for indirect, incidental, punitive, or consequential damages.
– WAI Labs is not responsible for loss of data, downtime, unauthorized access caused by third parties, or user misuse.
– Our total liability shall not exceed the amount you paid to WAI Labs in the past 12 months.
– Services are provided “as-is” without warranties of any kind.
– California Users: You may have non-waivable rights under California consumer law.
– International Users: If local laws grant you stronger consumer protections, those protections apply and are not waived by these Terms.
8. Indemnification
You agree to indemnify, defend, and hold harmless WAI Labs LLC, its officers, employees, and affiliates from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of your misuse of the Services, violation of these Terms, or infringement of third-party rights.
9. Dispute Resolution and Class Action Waiver
– Disputes will first be attempted to be resolved informally by contacting info@waisystem.com.
– Any unresolved dispute shall be submitted to binding arbitration under the American Arbitration Association in Los Angeles County, California.
– You waive any right to participate in a class action lawsuit or jury trial.
– International Users: You may also have the right to bring claims in your country of residence under applicable consumer protection laws.
10. Termination
WAI Labs may suspend or terminate your account immediately, without prior notice, if you violate these Terms or engage in conduct harmful to our business or reputation.
11. International Data & User Protections
– GDPR (EU/UK Users): You have the right to access, rectify, erase, restrict, and port your personal data.
– Cross-Border Transfers: Data may be transferred outside your jurisdiction but will be safeguarded using legally recognized transfer mechanisms (e.g., Standard Contractual Clauses).
– Local Rights: Where local consumer or privacy laws grant additional protections, WAI Labs will honor those rights.
12. Service Availability Disclaimer
WAI Labs does not warrant that services will be uninterrupted, secure, or error-free. Access may be suspended temporarily for maintenance, upgrades, or circumstances beyond our control.
13. Changes to Terms
We may update these Terms periodically. Continued use of WAI System after updates constitutes acceptance.
14. Contact
WAI LABS LLC
Email: info@waisystem.com